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Case
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The
A-B-C’s of New Hope Counseling Checklist
Here are the basic New Hope Counseling skills for non-crisis
calls and chats, with examples of each. |
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Responses
to Avoid in New Hope Counseling
Here are some New Hope Counseling Responses
to Avoid in Counseling. |
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New
Hope Sunday Commissioning of Volunteers
In September of 1968, a great tower with a cross on top was
opened and dedicated. And the first thing to happen in that
building was to offer to America and to the world, a telephone
counseling ministry, America’s first twenty-four hour crisis
intervention, suicide prevention, telephone counseling work,
provided by members of this church every hour, twenty-four/seven. |
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Stick
to Active Listening!
Dr. Ken France is one of our New Hope Counselor Mentors who
offers feedback to New Hope Counselors. Ken is a Psychologist
and has been teaching basic counseling to college students
for many years. He is very insightful and is skilled at using
role plays to teach active listening skills. |
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How
to Respond to a Crisis
I offer this case discussion for your learning as counselors
and not to embarrass or criticize anyone! Remember, your
time and efforts are valuable contributions to callers
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How
to Respond to a Suicidal Caller
This case discussion demonstrates the suicide intervention
skills we teach at New Hope. It’s based on actual chatter
comments from a New Hope Online transcript. |
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How
to Listen
The most important thing we do as New Hope counselors is
to listen. Effective listening is active listening that
means listening with your ears and your hearts and then
communicating your listening with your voice (over the phone)
or hands (on the internet). |
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How
to Facilitate Grief
Here is a New Hope Online transcript and commentary that illustrates
how to respond with care and effectiveness someone who is
grieving. It serves as a good refresher on how to use active
listening skills with someone who is grieving. |
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How
to Brainstorm in New Hope Counseling
Here is a New Hope Online transcript in which the counselor,
Dr. Ken France, offers some effective brainstorming with
a depressed chatter. Brainstorming is a very important technique
for New Hope counselors to use in order to help callers/chatters
develop a goal or action plan for dealing with their problem.
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How
to Respond to a Suicidal Chatter
Here’s a chat room conversation with a suicidal man that
didn’t go well. This interaction is a helpful reminder for
all of us on the importance of the two most important New
Hope Counseling skills
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Sample
Prayers
Dear
God, thank you for this opportunity to respond to other people’s
concerns. What a privilege it is to serve you as a New Hope
Counselor. Fill me with your compassion. |
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How
to Respond to a Homosexual Caller
This is an actual transcript from a New Hope counseling
session with an internet user who is conflicted between
his Christian values and homosexual feelings.
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Get
Involved!
Become a New
Hope volunteer. We have many opportunities for you to help others. |
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Volunteer
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of reaching out to people from around the world! Come and share your faith,
love, and hope with others. |
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