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William
Gaultiere, Ph.D.
Here are the
basic New Hope Counseling skills for non-crisis calls and chats,
with examples of each. Check off each skill that was performed
well in the counseling session that your evaluating. (Some of
this material comes from Crisis Intervention: A Handbook of
Immediate Person-to-Person Help by Kenneth France, Ph.D.)
1. Actively
Listen to Concerns
- Express
warmth in nonverbals: "Hm hmm." ____
- Reflect
feelings with fresh words: "It seems you feel." ____
- Invite
deeper self-disclosure with open probes/questions: "Tell
me more about." "Please share an example." "How did you
feel about.?" ____
- Summarize
main concerns (focus): "So the main issue you're concerned
about is." ____
2. Brainstorm
Alternatives for Action
-
Mobilize caller's coping resources: "What have you tried
to do to deal with this situation?" ____
- Reinforce
strengths utilized in the past: "What has helped you in
the past to deal with issues like this?" ____
- Encourage
new thinking: "What other ideas come to mind?" ___
3. Collaborate
on a Plan for Problem-Solving
- Negotiate
(don't dictate) a plan of action: "So what you'd like to
do is." ____
- Make
sure the plan is realistic for the person to do: "You believe
it will help if you." ____
- Keep
the focus on the immediate: "Today (or tomorrow) what you
want to do is." ____
- Break
the plan into concrete steps: "So, it sounds like the first
step you want to take on this is to." ____
4. Additional New
Hope Counseling Skills
- Suicide
intervention (see "Suicide Intervention Instructions" and
"Suicide Contact Sheet.")
- Consider
a referral/resource: "Would you like a referral to a support
group?" ____
- Set Boundaries
with difficult callers/chatters: "It's not appropriate
for you to." ____
- Set Boundaries
to limit call to appropriate length: "I need to get to
another call in a few minutes what else do we need to cover?"
____
- Offer
prayer that's empathic and reinforces the plan of action:
"Would you like me to pray for you before we hang up?"
____
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