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If you want to earn New Hope CE credit by listening to the tape and/or studying the CE Notes

If you took the class live, via tape, or via the notes and want to go over the material again to make sure you learned it

If you want to grow in your counseling/relational skills

Or, if you're a new New Hope counselor (1^st year of service)

Then just complete the following CE Exam and turn it in to Sara by:

• Mailing it to her at New Hope, 12141 Lewis St., Garden Grove, CA, 92840
• E-mailing it to her as a Word Document attachment at Sara@CrystalCathedral.org.

1. What's most important in crisis counseling is knowing certain techniques; demonstrating a caring heart is less important. T F
2. "Triage" is a term referring to staying out of triangles or 3-way relationships. T F
3. Good crisis counselors only need to be good listeners. T F
4. With all New Hope and Teenline calls we use the same basic approach. T F
5. We don't break confidentiality if the caller refers to child abuse because it's probably not true anyway. T F
6. We should always ask ourselves, "Is there a referral that would help this caller take his or her next step?" T F
7. More important than offering to pray for a caller is seeking to become an answer to the caller's prayer by the way we respond. T F
8. Boundaries are only important with difficult callers. T F
   
   
9. Brainstorming with a caller is different than giving advice because _____________________________________
   
   
10. If the caller doesn't offer it, it's usually helpful to ask for a specific ____________ of his or her problem/concern.
    
    
11. The acronym T.L.C. for S.O.S. suggests 6 essential techniques and steps in crisis counseling. What are they? Briefly describe each step.

T _____________________________________

L_____________________________________

C _____________________________________

S _____________________________________

O _____________________________________

S _____________________________________

12. The acronym L-I-S-T-E-N suggests 6 active listening techniques. Consider the following example and the six brief samples of active listening. Name the active listening strategy that's being used in each sample.

Example: A girl calls and says, "My boyfriend just broke up with me. We've been dating for 4 months and now he's going out with my best friend!"

L ___________________ Approach the call without bias or judgment.

I ___________________ "How did he break up with you?"

S ______________ "It sounds like you're boyfriend betrayed you."

T ___________________ "You must feel devestated."

E ___________________ Don't overreact with shock.

N ___________________ "Hm hmm."

13. What are the four basic types of calls (phones or internet) that we get at New Hope and Teenline?

1. ______________________
2. ______________________
3. ______________________
4. ______________________

14. The things that were most helpful for me about this class were