| New Hope
Basic Training, Class 4 Outline
William Gaultiere, Ph.D.
Executive Director of the New Hope Crisis Counseling Center
Some of the people we chat with are difficult
people to deal with. They may be abusive, raging, sexually inappropriate,
or, more commonly, just stuck in their problems. Responding
to these people requires a different approach. As New Hope
Counselors we always need to be kind and caring to people, but
with these difficult people we need to limit our time and “speak
the truth in love” (Ephesians 4:15). In this class Dr. Bill
, modeling his approach after Jesus, teaches you how to be kind
and firm, how to use care and limits.
A. Lean
into the Whitewaters!
B. Attitude:
Difficult People are a Surprise Blessing (James 1:2-4)
C. Awareness:
Identifying Stuck People
D. Action:
Stuck Frequent Chatter Instructions
E.
Jesus Cares for the Invalid at the Sheep Gate Pool (John 5:1-5)
F. Sample
Difficult Chatters
G. New
Hope Counselor
Took Kit
- “Jesus
Set Boundaries with Inappropriate Behavior”
- “Sample
Boundaries with Difficult Callers”
H. Reading
Assignments
- Caller
and Counselor Relationship Guidelines
- How
to Handle Frequent Callers – You Can Do It!
- Responding
to People’s Moral Dilemmas
- How
to Respond to Someone who is Angry with You
- How
to Respond to a Homosexual Caller
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